Consumption is not afraid of being "pit"

　　Kunming Longteng Hotel 12315 consumer rights service station established

　　For many years, Kunming Longteng Hotel has been insisting on the promotion of consumer rights, advocating honest management and constantly improving the awareness of consumer rights protection. "12315 consumer rights service station", aimed at achieving consumer safety, quality, environment, service and rights "five peace of mind", to create "peace of mind consumption in Kunming "the city card, and constantly improve the people's sense of access, happiness and sense of security.

　　In order to strengthen the main responsibility of the operators of consumer protection, to promote the convenience of consumer protection, to open the "last kilometer" of services to consumers, "five into" the standardized construction of shopping malls, supermarkets, markets, enterprises, scenic spots as the focus, the establishment of the city The "consumer rights service station". In the consumer, enterprise and market supervision and management departments to establish publicity, coordination and supervision mechanism, to create "government-led, departmental supervision, enterprise autonomy, industry self-discipline, social supervision" of the common construction of shared consumer rights work, to create a safe and secure consumer environment, guide the majority of consumers to protect their rights according to law, establish a scientific and Rational consumer philosophy, to achieve consumer safety, quality, environment, service, rights protection "five assured". Efforts to achieve the general complaint processing not out of the store, the larger complaint processing not out of the neighborhood, complaint processing records, return visits, filing norms, the implementation of the operator's first question responsibility system, and actively promote the establishment of consumer complaints fast processing mechanism and compensation first payment system, reduce the cost of consumer rights, to create a secure consumer environment.

　　The establishment of the "Consumer Protection Service Station" coincides with the original intention of the Kunming Dragon Hotel to ensure consumers' peace of mind. After the establishment of the station, the hotel will actively listen to the suggestions and opinions of consumers, continuously improve the quality of service, and make every effort to ensure consumer safety." Make a public commitment to build a safe and harmonious consumer environment, a standardized and orderly market environment, and to ensure that guests' consumption is safe and compliant and legal.